India has 190 million online consumers and around 700 million internet users, making it the third-largest digital retail market after China and the United States.

Omnichannel CX is a unified approach to customer service that engages customers across multiple touchpoints, such as phone, email, social media, chat, and more.

The Metaverse has the potential to transform the way we communicate and shape our experiences using an additional multi-dimensional layer by merging the physical and the virtual worlds more realistically.